Booking Terms and Conditions

1 THE CONTRACT
The Contract for a short-term holiday rental (a/your Stay) will be between Llainwen Cottages (referred to as “Llainwen Cottages or I”) and the person making the booking and all members of the holiday party (referred to as “the Customer, your or you”) in the following booking conditions. This contract is governed by UK Law. The contract of hire is not effective until I have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival. I must be provided with a list containing the names, ages, Postcodes and contact details of all guests.

2 PAYMENT

2.1 Bookings are CONFIRMED on receipt the deposit of 20% of the booking cost. The deposit must be paid within 7 days of booking being placed. Upon receipt of the deposit, I will confirm and send you a summary of the booking.

2.2 The balance of the rental will be due for payment 6 weeks prior to the booking commencement date.  I will send you a payment reminder.

2.3 Full payment is due at the time of booking if your booking is made within 6 weeks of the start of your Stay.

2.4 I am entitled to cancel a Stay where payment is not been received when due. I will send you more than one reminder and do my best to contact you by telephone and email before any such cancellation.  If I cancel in such circumstances, I will attempt to re-let the Cottage. If I am able to re-let the Cottage you may be entitled to a refund or your liability to me may be reduced in line with the cancellation provisions in Clause 3 below.

2.5 Once you have a confirmed booking your ability to cancel and receive a return of any monies paid by you is set out in Clause 3 below.

2.6 Once a booking is confirmed the dates of your Stay are not transferable other than by me in the limited circumstances contemplated by Clause 3.3 below following a Force Majeure Event. If you are unable to make use of your booking, you may transfer your booking to a third party with my consent which I will not withhold unreasonably.

2.7 It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of any cancellation of your Stay.  I strongly recommend that you consider taking out such insurance immediately following your booking being confirmed.

3 CANCELLATIONS

3.1 If your booking has to be cancelled because Llainwen Cottages is put under Government Restrictions and has to close and the period of closure covers your booking You will be refunded in full.

3.2 In the event that your given address is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers your booking You will be refunded in full.  If you cancel your booking in accordance with this Clause and the relevant rules/guidance are later eased or amended so that you are able to travel for the dates of your Stay and I have not yet re-let the Cottage, I will reinstate your booking allowing you to continue with your Stay. If you do not wish to have your Stay reinstated then the cancellation and any refund shall be dealt with in accordance with Clauses 3.4-3.5

Where part of your Stay is impacted by such a restriction, any entitlement to a refund shall be adjusted proportionally to reflect the period that you otherwise may have been able to utilise for your Stay.

If you do not notify me as soon as possible after you become aware that a local lockdown will likely prevent you from travelling, I reserve the right to reduce the amount returned to you, to a lesser amount as the failure to notify me is likely to have an impact on my ability to re-let the Cottage (or the costs I expend in respect of the Stay such as cleaning, laundry and welcome packs). You should not assume that because I have your address at the time of booking, that I am able to track the circumstances of your locality and any restrictions that may or may not apply to you. I ask you to work with me on this, because we all miss out when I am unable to re-let the Cottage.

3.3If your booking has to be cancelled because Llainwen Cottages has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers Your booking You will be refunded in full.

3.4 Cancellation by you

If you need or wish to cancel your booking, you need to confirm your intention to cancel in writing to us as soon as possible. It is important that you notify us as soon as possible should you wish to cancel, as this will give us a chance to re-let the Cottage. In the event that Llainwen Cottages is successful in obtaining a replacement booking, Llainwen Cottages will refund to you the total amount paid by you for the booking less the 5% Booking Fee and less the difference in price between your booking and the replacement booking if one is made.

For example:  A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 5% booking fee equals £950, – £100 rebooking shortfall, = Refund of £850.

3.5 Customer inability (or the inability of any, some or all of your intended party) or disinclination to travel to and stay at Llainwen Cottages for any reason.  This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at your risk and do not give rise to a right to cancel or to receive a refund unless I re-let the property. You are strongly recommended to take out adequate UK travel insurance to your booking. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.

TERMS OF USE

4 PERIOD OF HIRE

You should not arrive before 5pm on the commencement date, and leave by 9.30am on the day of departure. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

5 NUMBER OF PERSONS USING THE PROPERTY

Under no circumstances may more than the maximum number of persons stated on the website occupy the property. I reserve the right to refuse admittance if this condition is not observed.

6 LIABILITY

Llainwen Cottages, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.

7 CARE OF THE PROPERTY

7.1 You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the properties. You are legally bound to reimburse me for replacement, repair or extra cleaning costs.  Any damages will have to be paid for in full within seven days of notification. I recommend that you have insurance in place to cover this.

7.2 I appreciate that accidents can happen and I take a pragmatic and sensible approach to damage and breakages – I would not charge you for the odd broken mug or glass, but please do inform us of any breakages or damage so that I can put it right. However, for example if you decide to dye your hair and the product used discolours tiles / fittings; if you apply tanning products and this spills on and discolours the furnishings; or with burnt on food residue then I will need to deduct the cost of putting things right.

8 PLEASE SPEAK TO US

8.1 It is my mission to ensure you have an enjoyable stay (I know how much we look forward to our holidays and are sure that you are no different). So if you have any problem or cause for complaint, I ask that you contact us as soon as possible to give me the best chance to resolve it. I value your custom and want you to enjoy your stay.  I live on site, and will do my best to resolve any issues as soon as I can.

8.2 If you notice that something is broken or not working properly please tell us even if it is not causing you a problem or discomfort as I want to ensure things are as good as they can be for all guests.

9  WIFI

Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.

10 THIRD PARTY SUPPLIERS

10.1 If you wish to engage any third party to perform any service (including by way of example private catering, beauty therapy, childminding or entertainment services) at the site or the Cottage you must obtain our written permission. Such permission should be requested in advance of your stay with details of the entity you intend to use to perform the service, the service to be performed and details of their public and employer’s liability insurance. Consent will only be given where I and my insurers are happy that the appropriate risks have been covered. The use of candles or fireworks is not permitted in any circumstances.

10.2 I will not accept liability for the services provided (or failure to provide such services) by any third party supplier or business used by you in the course of your Stay (regardless of whether they are recommended or referred by me).  This will not apply where I have been negligent or dishonest in this regard.

11  RIGHT OF ENTRY

I shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

12 COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact me immediately to give me the chance to resolve it. I value your custom and want you to return.

13 DRONES, NIGHT LANTERNS AND FIREWORKS

The use of drones is not allowed without my express written permission and the appropriate licences. Fireworks are and Night Lanterns are expressly forbidden.

14 PETS

I only allow dogs, no other kinds of pets, in Ty Ceiniog. No pets are allowed in Rainbow Cottage.  Dogs have to be booked in. Two dogs are allowed in Ty Ceiniog. I may allow more dogs to stay but this must be agreed in writing before arrival.

 

Additional Terms and Condition for guests bringing their dog(s).

On arrival, and at all other times, your dog(s) must be kept on the lead in and around the yard, this means keeping them on the lead when you first set out for your walk.

They must not chase any livestock or wildlife. You must obey the Countryside Code and keep your dog(s) under close control at all times for their own safety as well as for the benefit of other guests and livestock.

 

Poop patrol! When taking your dog(s) for a walk, please pick up after them including in our fields, as these are open to all guests I provide a dedicated poop bin in the cottage. And remember to take bags with you to the beach and on walks. You must also pick up all poops in the cottage gardens.

 

Your dog(s) must not be left alone with free run of the property. If you have a puppy please take extra care. Maintaining our grading is key to our business and we can’t always repair things, it has to be replaced, at your expense. I provide a guide of dog friendly pubs and restaurants and places to visit so that your dog can remain with you.

 

The garden is fully enclosed so you can relax outside with your dog(s), however the gates must be kept shut at all times.

Dogs are not allowed in the bedrooms, but are allowed on the sofas provided that you use the throws provided and keep the dog from contact with the soft furnishings. I will provide a stair gate in Ty Ceiniog which will help control where the dog(s) can

wander in the cottage.

 

I regret that dogs that bark continuously are not allowed at Ty Ceiniog. They will disturb the other guests or the general public.

 

We have a cat. If your dog(s) have any problem with cats you must notify us prior to booking.

 

If the Cottage requires additional cleaning or dogs have been in the bedrooms, or on an uncovered sofa, I will charge a £50 fee to cover the cost.